These are oops books. They are books that have slight imperfections because of shipping or personalization but in no way affects the actual story.
By buying an Oops cover you are acknowledging that you are okay with receiving a book that may be a scratch and dent or may have personalization issues.
Scratch & Dent - This means the book has cosmetic issues. It could be that the cover is folded or the spine but it's not falling apart. The damage on the book is minor and will not affect the ability to read the book.
Personalization Mistake - This means this has a spelling error or mistake that was done during personalization. Sometimes I read a name wrong or misspell a name. Does not have cosmetic defects and does not affect the ability to read the book.
If you receive a book with the wrong Personalization, I will cross out that name and add yours.